Cancellation, Returns & Refunds Policy

Cancellation Policy

At Asray Naturals, we strive to provide a flexible and hassle-free cancellation policy for our customers. Please review the details below to understand our process:

Cancellation Before Shipment:

   – You can cancel your order before it has been dispatched from our warehouse. Please contact our customer support team at [email protected] or call us at 9895530801 to initiate the cancellation.

   – Once the shipment has been dispatched, cancellations cannot be processed.

Cancellation Refund Process:

   – If your cancellation request is received before shipment, we will initiate the refund within 2-3 business days.

   – Refunds for payments made via credit/debit cards or net banking will be processed back to the original account within 7-8 business days. It may take an additional 2-3 days for the amount to reflect in your account.

   – Alternatively, we also offer refund options through Asray Naturals store credits, which can be used for future purchases.

Fraudulent Transactions:

   – Asray Naturals reserves the right to cancel any orders suspected of fraudulent transactions or violations of our terms and conditions without prior notice.

Refund and Return Policy

We want you to be satisfied with your purchase from Asray Naturals. If you are not completely happy with your order, you can initiate a return under the following conditions:

Eligibility for Returns:

   – Products can be returned within 7 days of delivery if they are unused, unopened, and in their original packaging.

   – Defective or damaged products must be reported within 7 days of delivery for a replacement or refund.

Return Process:

   – Contact our customer support team at [email protected] within 7 days of receiving your order to initiate a return request.

   – Provide your order ID and details of the products you wish to return. Include images showing the condition of the product and packaging for our reference.

Return Conditions:

   – Products must be returned with all original packaging, seals, labels, and barcodes intact.

   – We reserve the right to refuse returns that do not meet these criteria or are initiated after 7 days of delivery.

Shipping Costs:

   – Unless the return is due to a mistake on our part (like sending you the wrong item), the shipping costs for returning the products will be borne by you.

Refund Process:

   – Once we receive and inspect the returned products, we will initiate the refund process within 7-8 business days.

   – Refunds will be issued to the original payment method used for the order.

Partial Returns:

   – You can request a return for part of your order. Please ensure that all conditions for returns are met for each product being returned.

Non-Returnable Items:

   – Certain items such as clearance products or items marked as final sale may not be eligible for return or refund.

Contact Us

If you have any questions or need assistance with our cancellation, returns, or refund policy, please reach out to our customer support team at [email protected] or call us at 9895530801. We are here to help ensure you have a positive experience with our products.

We reserve the right to update or modify our cancellation, returns, and refund policy as needed. Any changes will be communicated on our website.